Refund and Returns Policy

Effective Date: June 15, 2026

At Pure USA Co., customer satisfaction is important to us. Please review our return and refund terms below.

1. Return Eligibility

Returns may be accepted within 30 days of delivery if:

  • Item is unused and in original condition
  • Item includes original packaging
  • Item is not damaged due to misuse
  • Proof of purchase is provided

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged items caused by customer handling
  • Clearance or final sale items
  • Personalized/customized products
  • Hygiene-related items if opened
  • Gift cards (if applicable)

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and order details.

4. Refund Process

Once approved and inspected:

  • Refunds are issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank/provider

5. Return Shipping

  • Customer may be responsible for return shipping unless item arrived damaged or incorrect
  • Original shipping fees are non-refundable unless required by law

6. Exchanges

We may offer replacements based on stock availability.

7. Chargebacks

Customers are encouraged to contact us first regarding any issue before filing a payment dispute.

8. Contact

Please use our website contact page for return requests.

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